Thank you for purchasing digital products from Spirit of Shandilya. As we specialize in eBooks, audiobooks, and online courses, please note the following regarding our refund and return policy:
1. Digital Products
Due to the nature of digital content, we do not generally offer refunds or returns once a digital product has been purchased and accessed. This policy is in place because digital products, such as eBooks, audiobooks, and online courses, can be easily duplicated or consumed once downloaded or accessed.
2. eBooks and Audiobooks
All sales of eBooks and audiobooks are final. We encourage you to review the product description, sample chapters, or audio previews (if available) before making a purchase to ensure the product meets your expectations.
3. Online Courses
Similarly, all sales of online courses are final once you have accessed the course materials. We often provide introductory videos or course outlines to help you understand the course content and structure before you enroll. Please review these materials carefully before purchasing.
4. Exceptional Circumstances
In rare cases, we may consider a refund or exchange if there is a technical issue that prevents you from accessing the digital product, and we are unable to resolve the issue within a reasonable timeframe. Examples of such issues include:
To request a refund under these exceptional circumstances, you must contact us within 7 days of the purchase date and provide detailed information about the technical issue you are experiencing. We will investigate the issue and, if we determine that a refund is warranted, we will process it accordingly.
5. How to Request Assistance
If you encounter any technical issues or have questions about our products, please contact our customer support team through the contact information provided on our website. We are committed to providing excellent customer service and will do our best to assist you.
6. Policy Changes
Spirit of Shandilya reserves the right to modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
7. Contact Information
If you have any questions or concerns about this refund and return policy, please contact us through the contact information provided on our website.
